FAQ
Frequent Asked Questions
- How is it possible to change packages?
- If I have a rechargeable formula, what does it mean that I have negative credit?
- If I have a monthly formula, how do I know how much I will pay at the end of the month?
- Why does a single trip appear in the list divided into two or more trips? Am I also covered in between the two trips?
- Can I change means of transport on the same journey?
- How can I change my credit card?
- I have a trip that is 'In analysis' / I do not see any trips
- Where can I find the Certificate of Accession?
- Differences between Cancellation and Withdrawal
- Is my policy valid outside Italy?
- How can I be sure that the cover is valid?
- By when will I be compensated?
- What data is needed to report a claim?
- How soon after the claim must I report it?
- Why is it necessary to click on 'always allow' to guarantee geolocalisation?
- How to change documents?
- How can I change my credit card?
- Privacy & GDPR: If I exceed the speed limit, could I get a ticket because I am using the application?
- Application: I do not accept to install the new version of the application available. What does this entail?
- Application: Can I manage my account, subscriptions, etc. from a device other than my mobile phone?
- Claims: If you die of natural causes while travelling without any accident (by heart attack in traffic, for example). What happens?
- Claims: In what cases is my cover considered invalid?
- Claims: I have already sent the claim but I realised that I have other documents to attach. What can I do?
- Claims: I was exceeding the speed limit and had an accident. Am I still covered?
- Claims: A claim happens to me but I cannot access the application to report it. What do I do?
- Claims: In the event of death or disability, can someone else access the claim declaration for me? How?
- Account: If my credit card has expired, and I forgot to update it on the app, what will happen to my subscription?
- Account: I have a Rechargeable policy, the year ends and I still have credit. What happens?
- Account: I have a Rechargeable policy, but I run out of credit before the end of the year. What happens?
- Account: If I change my phone number, is there a way to have the same situation as my account on the new one?