FAQ
Frequent Asked Questions
- Account: My phone was stolen, can I log out (or deactivate, change credentials) of my account?
- Account: Can I lend my mobile phone with the application registered with my account to someone?
- Account: I have two phones, I want the app on both with the same account, is that possible? Do I have to pay twice for the same trip?
- Route coverage: I am on a train and the train is proceeding alongside a motorway. I'm afraid I'll be charged for the journey, what can I do?
- Route coverage: I am driving, are the passengers covered?
- Route coverage: I am in a vehicle, but I am not the driver. Is the driver covered?
- Route coverage: I am on a road trip, but the application detects another type of mobility (walking, cycling...). What happens to my current travel coverage?
- Route coverage: What happens if the app crashes while driving and I don't notice it? Am I covered? Do I have to pay?
- Route coverage: There are many of us with the Datafolio application in the same car, do the people not driving pay for the trip?
- Route coverage: I get stuck in traffic for 3 hours. Do I pay more? What happens to my current journey?
- Route coverage: My phone runs out of power during a trip. Am I covered? Do I have to pay?
- Route coverage: I have a rechargeable policy and run out of credit during a trip. What happens?
- Route coverage: I am in a tunnel, there is no GPS signal: am I covered? Do I have to pay?
- Route coverage: If I have two mobile phones, can I switch from one phone to another in case I want to change due to low battery level during a trip?
- Route coverage: I am in a vehicle, my phone receives a call which I accept, I have an accident during the call, does the insurance cover my accident?
- On which vehicles is the Datafolio insurance cover active?